Frequently Asked Questions

Domestic orders are shipped within 1-3 business days and typically arrive within 5-7 business days. Each piece is carefully packaged to ensure it arrives in perfect condition.

Yes, we ship to select countries worldwide. International orders generally arrive within 10-21 business days depending on the destination and customs processing.

Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your package's journey directly on the carrier's website.

We accept returns within 30 days of delivery for items in their original condition and packaging. Contact us to initiate a return and we will provide a prepaid shipping label.

Email us at hello@zenacrystals.com with your order number and reason for return. Our team will respond within 24 hours with return instructions and a prepaid label.

Absolutely. Size exchanges are free within 30 days. Simply reach out with your order number and the size you need, and we will arrange the exchange at no extra cost.

Avoid direct contact with perfumes, lotions, and household chemicals. Clean gently with a soft, dry cloth. Store in the provided pouch or a lined jewelry box when not wearing.

Yes, every crystal in our collection is 100% natural and ethically sourced. Slight variations in color, pattern, and inclusion are natural and make each piece truly one-of-a-kind.

Natural crystals maintain their beauty when properly cared for. Prolonged exposure to direct sunlight may affect some stones. We recommend storing your pieces away from harsh light when not in use.

We partner with trusted suppliers and small-scale miners in Brazil, Madagascar, and India who share our commitment to ethical practices and environmental responsibility.

Each crystal carries its own unique energy. Rose Quartz represents love, Amethyst promotes calm, Citrine attracts abundance, and Clear Quartz amplifies intention. Explore our product pages for detailed meanings.

Each product page includes a detailed size guide with measurements in both inches and centimeters. For bracelets, measure your wrist and add about half an inch for a comfortable fit.