Frequently Asked Questions

Delivery estimates depend on the destination and the available tracked service. The current estimate will be shown at checkout and in your shipping confirmation.

We currently ship only to destinations available at checkout. If your country or region is not listed, shipping is not yet available there.

Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your package's journey directly on the carrier's website.

Contact us within 14 calendar days of delivery if you are not satisfied. Once a claim is approved, we will issue a full refund to the original payment method. No physical return is required.

Use our Contact Us page and include your order number, the email used for the purchase, and a brief description of the issue. We may request photos for damaged, defective, or incorrect items. Please do not mail the item back unless we specifically ask you to do so.

We do not currently offer direct exchanges. Contact us within 14 days of delivery and we will review the order under our satisfaction guarantee. If a refund is approved, you can place a new order for the preferred size.

Avoid direct contact with perfumes, lotions, and household chemicals. Clean gently with a soft, dry cloth. Store in the provided pouch or a lined jewelry box when not wearing.

Material information is based on supplier documentation and our product review. Natural stones can vary in color, pattern, and inclusions, and treatments may apply where disclosed. Please review the materials listed on each product page.

Natural crystals maintain their beauty when properly cared for. Prolonged exposure to direct sunlight may affect some stones. We recommend storing your pieces away from harsh light when not in use.

We work with multiple suppliers and review each product for material information, appearance, and consistency. Sourcing details vary by item, and we do not claim a specific country of origin unless it has been confirmed for that product.

Crystal meanings on ZENA are presented as cultural traditions and personal styling inspiration. They are not medical, financial, or guaranteed outcome claims. Explore each product page for its traditional symbolism and design story.

Review the available size and fit information on each product page before ordering. If a measurement is not listed, contact us before purchase so we can help confirm the available option.