Shipping policy

Worldwide Free Standard Shipping

ZENA provides free standard shipping to every destination available at checkout, with no minimum order value. Standard shipping is currently estimated at 7–10 business days after dispatch.

ZENA works with multiple product suppliers and an international fulfillment partner. Items may first be consolidated before international dispatch. Tracking is provided after the parcel has been accepted and scanned by the shipping carrier.

Available destinations are shown at checkout. Delivery estimates are estimates, not guarantees. Customs clearance, carrier disruptions, severe weather, peak-season volume, and an incomplete or incorrect address may cause delays.

Some orders may arrive in more than one parcel. When this happens, you may receive more than one tracking number and you will not be charged additional standard shipping fees for the split shipment.

Please review the recipient name, address, postal code, email, and phone number before placing your order. Contact us through our Contact page as soon as possible if you notice an error. We cannot guarantee an address change after fulfillment has started.

If tracking shows that a parcel is delayed, lost, damaged, returned to sender, or delivered but you cannot locate it, contact us through our Contact page with your order number. We will review the carrier information and provide the appropriate resolution.

The buyer is responsible for import duties, taxes, or fees charged by the destination country unless checkout explicitly states that they are included.