Terms of service

Overview

This website is operated as ZENA. Throughout the site, the terms “we,” “us,” and “our” refer to ZENA. By visiting this site or purchasing from us, you agree to these Terms of Service and the policies linked on the site.

You must be legally able to enter into a binding agreement in your place of residence, or use the site with the permission of a parent or legal guardian. You may not use our products or services for an unlawful or unauthorized purpose.

Store Information, Orders, and Payment

We aim to present product descriptions, images, prices, and availability accurately. Natural stones and handcrafted items can vary in color, pattern, clarity, inclusion, size, and texture, and screens may display colors differently.

We may correct errors, update information, limit quantities, or cancel an order when information is inaccurate, stock is unavailable, fraud is suspected, or an order cannot be fulfilled. If we cancel a paid order, we will refund the affected amount to the original payment method.

You agree to provide current, complete, and accurate purchase and delivery information. Available payment methods, shipping services, charges, and any applicable taxes are shown during checkout.

Cultural and Entertainment Content

The element-match experience and references to the Five Elements, crystals, energy, intention, or personal resonance are provided for cultural interest, entertainment, and personal preference only. They do not predict or guarantee luck, wealth, relationships, health, healing, or future events. Nothing on this site is medical, legal, financial, or other professional advice.

Shipping, Refunds, and Customer Support

Our Shipping Policy and Refund Policy form part of these Terms. Delivery estimates are not guarantees. Refund eligibility and the resolution of damaged, incorrect, lost, or unsatisfactory items are handled under the published Refund Policy and applicable consumer law.

For customer support, use the Contact page and include your order number when the request concerns an existing order.

Prohibited Use

You may not misuse the site, interfere with its security or operation, submit false or misleading information, attempt unauthorized access, copy site content for commercial exploitation, introduce malicious code, or use the service in a way that violates applicable law or the rights of others.

Third-Party Services and Links

The store may rely on third parties for payment processing, hosting, analytics, fulfillment, shipping, and other services. Third-party websites and services have their own terms and privacy practices. We are not responsible for content or transactions that occur solely on an unrelated third-party website.

Disclaimer and Limitation

To the extent permitted by law, the site and its informational experiences are provided on an “as available” basis. We do not promise that access will always be uninterrupted or error-free. ZENA is not liable for indirect, incidental, special, or consequential losses arising from use of the site where such exclusions are permitted by law.

Nothing in these Terms excludes or limits rights, remedies, warranties, or liabilities that cannot lawfully be excluded or limited.

Changes

We may update these Terms by posting the revised version on this page. Changes apply from the date they are posted and do not reduce rights that already apply to an existing order under mandatory law.

Contact

Questions about these Terms may be sent through:

https://zenacrystals.com/pages/contact