Refund policy

30-Day Satisfaction Guarantee

We want you to feel comfortable ordering from ZENA. If you are not satisfied with an item, contact us through our Contact page within 30 days after delivery and we will review your request for a full refund.

Please include your order number, the email address used for the order, and a short description of the issue. For damaged, defective, or incorrect items, we may ask for clear photos so that we can also follow up with our fulfillment partners.

For approved claims, no physical return is required unless ZENA gives you written instructions otherwise. Please do not send any item to an address shown on a package or elsewhere without our authorization.

Approved refunds are issued to the original payment method. If the full order is approved, the refund includes the amount paid for the items and any applicable refundable taxes. Standard shipping is free, so there is no standard shipping charge to refund.

We do not offer direct exchanges. If you would like another item, please place a new order after your refund is confirmed.

Refund processing time depends on the payment provider and your financial institution. We may refuse or limit claims involving fraud, abuse, repeated unsupported requests, or items not purchased from ZENA. This does not limit any rights you may have under applicable consumer law.